Jumeirah Zabeel Saray Dubai

Amazing Hotel. Great location.

The hotel is beautiful, the kids club is amazing, the beach club is super nice and also the pool area. We also enjoyed the a la carte restaurants a lot and the staff is working hard to fulfill all your needs. If the hotel is busy make sure you book restaurants in advance. Overall we had a very pleasant stay and the critics are small problems which can be solved easily.

The hotel is more like a Palace and the service and staff were exceptional without exception. From the moment we arrived and our bags were taken from the taxi (and we were greeted by name) to the smooth check in or the attentive service at the pool...there was nothing to fault! Our room was beautiful, clean and well stocked and the bath was something extraordinary in its size and grandeur. The bed was comfortable and the pillows luscious. The level of cleanliness was incredible 24/7 The pool was lovely and the areas surrounding had an adult only area which was much appreciated. Attendants came regularly with lollies, iced towels, face spritz and sunglass cleaning services. The pool loungers were extremely comfortable and there were plentiful towels We had a club room and thoroughly enjoyed the facilities, drinks, breakfast, afternoon teas and the canape's and cocktails. The staff servicing knew our drinks orders including at breakfast where one person had oat milk and vanilla in a latte without being reminded. I loved the e-butler service for any need for example to query something or to book a restaurant. Location wise and views of the palm were exceptional. Taxi's were instant when called and inexpensive to the city centre I will without a doubt be returning and I thank all the staff for making our trip truly memorable and special

It’s been a while since I’ve been to Dubai and the last time I came I stayed at Zabeel. It still looks brand new. It felt to good to return. Travelling with family with allergies, I was apprehensive about Dubai with the use of nuts in a lot of dishes. However the chef Krishna (forgive if not correct spelling) and the catering team were exceptional. The catering team and bakery went over and above to look after us. I felt very reassured. Everyday the chef met us to talk about what they could do for her but, egg and dairy allergy. Including special fresh croissants, focaccia bread, and all sorts of puddings. it was almost as though they felt it was a good challenge for the catering team to come up with something just as delicious but without the allergens. It was amazing every day. I would have no hesitation recommending the hotel. The room was amazing as my previous visit. My daughter was really impressed as well. Special mentions to Sunil, William, Muneesh. Donna, Della, Lilik, Ankur, Krishner and Ebaneezer. They made the stay incredible and are an asset to the business and would be the main reason for me to choose the hotel again next time. Their dedication to the hotel is stunning. Once again if a family member has allergies and you are concerned, be assured they will look after you.

Best hotel I’ve ever been to. I felt pampered by all of the staff all the time. They bring you towels and put them on the sun beds for you at the beach and at the pool. The number of towels you can get is unlimited. The spa is included in your stay cost and you can use all the facilities there. The only thing you would have to purchase are treatments. I will miss my included breakfasts the most, I stayed for a week and had something different every day. Your room will also never look dirty as they clean it multiple times.